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The McGraw-Hill 36-Hour Course Operations Management Linda Brennan ISBN: 9780071743839 / 0071743839 |
Table of Contents
PART I. FOUNDATION
Chapter 1: Results over Routine(Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage)
Chapter 2: Practical Approach
(Systems Thinking,Business Research Framework, Technique: Evaluating Transformation Systems)
Chapter 3: Desired Results
(Bottom-Line Impact, Measurement Theory, Technique: Developing a Balanced Measurement System)
PART II. RESULTS AT THE ORGANIZATIONAL LEVEL
Chapter 4: Organizational Performance(The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality)
Chapter 5: Quality Practices and Continuous Improvement
(Definitions and Origins of Quality Management, Principles and Practices for Quality,Six Sigma Approach, Technique: Performing Problem Determination, Managing for Results,A Practical Approach to Operations Management)
Chapter 6: Technology across the Value Chain
(Product, Process and Information Technologies,Organizational Learning and Knowledge Management,Technique: Applying Maturity Models)
PART III. RESULTS AT THE PROCESS LEVEL
Chapter 7: Process Design(Defining Processes, Theory of Constraints, Levers for Capacity Management, Technique: Creating Forecasts)
Chapter 8: Process Analysis & Reengineering
(Costs of Quality, Sources of Waste, Reengineering Principles & Pitfalls, Techniques: Developing Flow Charts)
Chapter 9: Process Control
(To Change or Not to Change: Common vs. Assignable Causes,Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts)
PART IV. ACHIEVING RESULTS
Chapter 10: Project Definition(Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)
Chapter 11: Project Control
(Schedule Development, Feasibility Analysis, Communications Management, Project Closings, Technique: Using the Critical Path Method)
Chapter 12: Project Management
(Project Roles and Responsibilities, Ethical and Effective Leadership, Groups versus Teams; Technique: Running Effective Meetings)